Orders will ship within 1-2 business days, Monday thru Friday. We do not process orders on the weekend, so orders placed on Friday usually ship out on Monday. Orders placed on holidays will begin processing the next business day. No holiday delivery is available. Orders placed after 12:00pm PST are typically processed the following business day. After an order is placed, you will receive a confirmation e-mail, and another e-mail containing your tracking number once the order has been shipped.
FREE (ORDERS OVER $50 BEFORE TAXES)
USPS Standard, Approximately 3-7 Business Day Shipping at $5.95 USD
USPS Priority, Approximately 2-4 Business Day Shipping at $9.95 USD
USPS – NO Saturday delivery (2 Business Day Shipping – Ships out next calendar/business day unless you contact/confirm with us) at $28.00 USD
Francis Noir offers international rates to Canada, and the rest of the World:
Standard Economy Shipping: Flat rate of $10.99, and FREE on all orders over $150.00 (before tax).
USPS International Priority (6-10 Days Guaranteed): $29.99
Rest of the World
Standard Economy Shipping: Flat rate of $15.99, and FREE on all orders over $150.00 (before tax).
USPS International Priority (6-10 Days Guaranteed): $45.99
RETURNS OR EXCHANGES
Yes, but exchanges only. Please read the description carefully BEFORE purchasing, as we do not accept returns.
WE DO NOT ACCEPT EXCHANGES ON SALE ITEMS or items purchased during a sale.
EXCHANGES TAKE 3 WEEKS TO PROCESS. CUSTOMER PAYS FOR ALL SHIPPING FEES (RETURNS AND BACK TO THE CUSTOMER)
ONE EXCHANGE PER PURCHASE
Notice of exchanges must be done within five days of customer receiving merchandise. Once shipped, we do not accept returns. If we receive no notice, the item will be returned back to you
If you want to exchange your previously purchased item and it is damaged, we will gladly exchange the product for something else on our website that is of equal or greater value. Please let us know immediately of any damages to the product.
If you want to exchange your purchased item, your new selection must be equal or greater value of your original purchase. We do not honor refunds for exchanges.
We require a tracking number on merchandise that is sent back to us and these items must be returned in the same condition that it was received.
WHEN WILL MY ORDER SHIP?
Most orders ship within 2-3 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on Sundays or holidays.
As soon as your order ships you will receive an email confirmation with tracking to the email address you entered on your order. If for some reason, you did not receive an email after the following 5 business days of your order, please check your spam folder and add firstname.lastname@example.org to your safe sender list or email us the name and email you ordered under.
Francis Noir US orders usually deliver in 3-7 business days.
International Orders are processed weekly and can take from 7-15 business days for delivery
HOW DO I CHECKOUT?
Checkout as a guest with PayPal and use your debit/credit card or check in as a Paypal user and complete a payment
YOU MUST PAY FOR RETURNING SHIPPING CHARGES
All of the information on the whereabouts of your package can be seen by using your tracking number
If you have any questions about any of our products, sizes, or conditions, please feel free to email us at email@example.com so you can be sure of your purchase! We are open to ANY and ALL questions!
The Exchange Process can take 2-3 weeks